Need Help?

Have questions about an order?
If you're inquiring about an order, click here to view your online account. To send us an email about an order, please include an order number with your message. Or, give us a call, we’d be happy to help.
  • E-mail us at [email protected]
  • Call us toll-free at 1-800-213-4111, Monday-Friday, 8:00am - 5:00pm CST

Other Helpful Information:

Does the My Ardent Marketplace accept returns or exchanges?
In most cases, items from the My Ardent Marketplace can be exchanged because of size, or manufacturer defect within 30 days of merchandise receipt. Custom items cannot be returned or exchanged.

Only stock apparel in new condition is eligible for return/refund. Apparel that has been washed, worn or has had tags removed may not be returned.

To exchange or return items because of size or manufacturer defect:
  1. Contact My Ardent Marketplace customer service at [email protected] to obtain a return authorization (RA) number.
  2. Return merchandise postage-paid to:
    Goldner Associates, Inc.
    Attn: RA#____________
    231 Venture Circle
    Nashville, TN 37228
Credit or exchanges for returned merchandise are processed within 48 hours during normal business operating hours. Please keep a record of shipment (packing slip, invoice) until a credit or exchange has been received.

Do you need a custom item for a specific event or function?
The My Ardent Marketplace was built for use across the enterprise and to take advantage of economies of scale. If you/your team is interested in a custom item for a specific event or function that is not offered on our website, reach out to us here.

Have a recommendation for a new item for the My Ardent Marketplace?
Our My Ardent team is always interested in expanding the selection of items available for purchase on the My Ardent store. Send us your recommendations here.

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